Refund policy

Thank you for shopping with us at Uloves! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

1. Returns

• Eligibility: You may return items within 15 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Non-Returnable Items: Certain items, such as personalized or custom-made jewelry, are non-returnable unless they arrive damaged or defective.

2. How to Initiate a Return

• To initiate a return, please contact us at info@uloves.com with your order number and reason for the return.
• We will provide you with a return shipping address and instructions.

3. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

4. Shipping Costs

• Original Shipping: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Return Shipping: You will be responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped).

6. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of receipt at info@uloves.com. We will provide instructions for returning the item and issuing a full refund or replacement.

7. Contact Us

• If you have any questions about this policy or your order, please reach out to us at info@uloves.com.